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1st Line Helpdesk Analyst

Location: Oxfordshire Not Disclosed Oxfordshire
Salary: 20,000-24,000 £
Type: Permanent
Seniority: Entry Level
Specialisms: IT Support, 1st Line Support, IT Helpdesk, Customer Support
Date: 23/11/2021
1st Line Helpdesk Analyst

Are you looking to kickstart your career in technology?

I am working with a market leading retail IT services and business systems solutions business, based in Oxfordshire who are currently looking to add a 1st Line Helpdesk Analyst to their IT department.

This is a crucial role to the business and is responsible for delivering high levels of customer satisfaction and resolving customer issues at their first point of call.

You will be responsible for answering external customer calls whilst also logging customer issues using their ticketing tool, whilst also following set procedures to manage tickets through to resolution.

Part of the role will also include making outbound calls to customers and 3rd parties ensuring relevant information has been passed on.

Career progression and employee engagement are at the heart of what they do, and they are truly a great company to work for.

They are looking for someone with strong customer service experience, ideally in the retail, leisure of hotel industry.

An interest in the technology field would be advantageous but not required.

You will be self-motivated and possess excellent time management skills with the ability to work under pressure and multi-task.


  • Adaptable and flexible to business demands
  • Strong organisational and planning skills
  • Positive ‘can-do’ attitude

In terms of benefits:

  • Upto £24k salary
  • 26 days holiday + bank holidays
  • Pension scheme
  • Private health insurance

We appreciate this is a tiny snapshot of what you would do, so if you are interested and want to know more, call me, send me a message (Jack Purnell on LinkedIn), DM, or whatever is easiest.

We encourage anyone who feels they are suitable, to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there are no gender biases in our adverts.

Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary!


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