I am working with one of the UK's largest food production companies that are looking to bring on a Level 2 Service Desk Analyst to their rapidly growing Service Desk team.
Their operations (both physical and IT) are hugely impressive and requires constant monitoring and management.
The IT Service Desk team is a crucial component to the success of the overall operation as they are responsible for keeping everything moving!
As a Level 2 Service Desk Analyst, you will need to demonstrate excellent customer services skills and utilise your IT knowledge to manage a busy support queue.
Time is a critical factor at production sites therefore collecting the correct information at first contact with a user is crucial, to ensure requests are delt with in a professional and timely manner.
You will be based out of their offices based just outside of Burton-On-Trent.
Some of the responsibilities:
Skills and experience:
If you are interested or want to know more (including seeing the full client job brief), send me a message, DM, call me - whatever is easiest. Having an up-to-date CV to hand is ideal, but if you haven't got one immediately, we can still chat through the position, and you can learn more.